Example StoreViews
Open, Awaiting reply, Assigned to me, Unassigned and Resolved, plus an API view for channels in API handling mode.
Product
One inbox for your team. An open API for your systems.
WhatsApp, Instagram, Messenger and live chat on one screen, with roles, assignment and built-in tools for your KVKK duties. Your data is stored in our own data center in Istanbul (how?). Telegram and the AI layers are coming soon.
- 14-day free trial
- No credit card
- The inbox interface is in Turkish today
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
In one inbox
- Messenger
- Live chat
- TelegramComing soon
How it works
UPPU in five steps
A customer's message arrives, reaches the right person and gets an answer, and your system learns what happened.
Step 1
Every channel in one list
Conversations from WhatsApp, Instagram, Messenger and live chat land in the same list. Views show what's waiting: Open, Awaiting reply, Assigned to me, Unassigned, Resolved and API.
Step 2
Take it, or assign it
An agent takes the conversation, or an admin assigns it, so every conversation has an owner. On live chat channels you can turn on auto-assignment: each new conversation goes to the least-loaded available agent, you can set a limit per agent, and agents marked Away get no new conversations.
Step 3
Type / for a canned reply
Write your common answers once and pick them with / in the reply box: up to 500 canned replies per workspace. If no agent is online in the inbox and a new conversation stays unanswered for 10 minutes, the owner, admins and the assignee get an email.
Step 4
Your system receives a signed webhook
New messages and delivery and read statuses reach your system with a Standard Webhooks signature. Delivery is in order per contact, and an event is delivered in up to 12 attempts over about 76 hours.
Step 5
Export or erase a contact on request
If a customer asks for their data, export it as JSON; if they ask you to delete it, erase it completely. You type the contact's label to confirm the erasure, and your system receives a contact.erased event.
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
Inbox
An inbox built for teamwork
Which conversation is waiting, who's on it, what the customer was told: it's all on one screen, on record.
On screen within a second
New messages reach the list within 1 second. A sound and an optional desktop notification let you know; the notification never shows the message text.
Assignment and Away status
Take, assign, resolve and reopen. On live chat, optional auto-assignment gives each new conversation to the least-loaded available agent.
Tags and canned replies
200 tags per workspace (10 per conversation) and 500 canned replies, with the / shortcut.
Unanswered-conversation email
If no agent is online and a new conversation stays unanswered for 10 minutes, the owner, admins and the assignee get an email. The email doesn't include the customer's message.
Contact panel and media
Edit a contact's name, block them and see earlier conversations. Preview and download images and documents, and attach files to your replies on WhatsApp and Messenger.
Roles
Clear roles, clear access
Four roles set what everyone in your workspace can see and do.
- Agents see customers' phone numbers masked (+90 *** 2233); owners, admins and auditors see the full number.
- Colleagues join by invitation or through your company's verified email domain; free email domains can't join that way.
- The audit log is kept for at least 3 years.
- UPPU platform admins have no implicit access to your workspace data, and two-factor authentication is mandatory for them.
| Role | What it can do | Phone number |
|---|---|---|
| Owner | Manages everything. Retention, API keys, webhooks and each channel's handling mode are owner-only. | Full |
| Admin | Channels, assignment, tag and canned-reply definitions, templates, privacy tools and invitations. | Full |
| Agent | Replies, takes conversations, resolves them and adds tags. | Masked |
| Auditor | Read-only; can't write or change anything. | Full |
Channels
Every channel in the same inbox
Assignment, tags and canned replies work the same on every channel; each channel page explains how to connect it.
You connect your own WhatsApp Business account and number through Meta's signup flow, and the UPPU team enables the channel for your workspace.
- Create utility and marketing templates in the panel; they sync with Meta.
- The 24-hour window is counted by Meta's clock, and the time left shows in the conversation.
- Sent, delivered and read statuses, explanations of Meta's errors and a 9-item channel checklist.
Today a connected number can't also be used in the WhatsApp Business app on your phone.
Live chat
LiveLive chat for your website with one line of code. Visitor messages never go to Meta or any other third party.
- A five-step setup wizard with a preview.
- Visitor IP addresses and browser details aren't written to chat records.
- The widget speaks Turkish and English.
No file sending in live chat.
Messages, story replies and reactions sent to your professional account land in your inbox.
- Agents reply with text from the inbox; quick replies and a heart reaction through the API.
- Connects with Facebook Login; the UPPU team enables Meta channels.
Sending images to Instagram is off for now, and contact names may not arrive.
Messenger
LiveMessages, button replies and files sent to your Facebook Page land in your inbox.
- Text and files from the inbox; buttons, quick replies and reactions through the API. Everything inbound.
- Connects with Facebook Login for Business.
Contact names may not arrive.
Telegram
Coming soonPrivate chats with your Telegram bot will land in the same inbox.
We'll announce it on this page when it's ready; we don't give dates.
WhatsApp templates
Templates and channel health
Outside the 24-hour window you can only write with an approved template, and the channel setup is visible step by step.
- Create utility and marketing templates in the panel; today you send them through the API.
- Template statuses sync with Meta every 6 hours and on demand.
- The 24-hour window is counted by Meta's clock; outside it only approved templates go.
- A 9-item channel checklist shows the setup, you get an email when an item turns red, and a round-trip test message confirms the channel works.
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
Developers
Connects to your systems
Your system sends the update through the API, and the customer's reply reaches your team or your own system by signed webhook.
- REST API v1 with a public OpenAPI document and an error-code page.
Idempotency-Keyis required on sends: retry safely without duplicates.- Webhooks signed with Standard Webhooks (HMAC-SHA256), delivered in order per contact, in up to 12 attempts over about 76 hours.
- In API handling mode, your own bot runs a channel.
- Webhooks come from 91.216.36.26; changes are announced 30 days ahead.
cURL
# Reply to a customer inside the 24-hour window
curl -sS -X POST "https://messaging.uppu.net/v1/messages" \
-H "Authorization: Bearer $UPPU_API_KEY" \
-H "Idempotency-Key: order-10482-shipped" \
-H "Content-Type: application/json" \
-d '{"channel_id": "01j9z0ch5k2m4n6p8q0r2s4t6v",
"to": {"contact_id": "01j8x7ct5k2m4n6p8q0r2s4t6v"},
"content": {"type": "text",
"text": {"body": "Your order is on its way."}}}'202 Accepted"status": "queued"
Privacy and security
Privacy and security built in
You are the data controller for your customers' data and UPPU is the processor. Built-in tools for your KVKK duties are in the panel.
- You choose a retention period of 30–730 days; expired data is deleted every night.
- Export a contact's data as JSON, or erase it completely.
- Marketing templates need a recorded consent; STOP withdraws it.
- Meta access tokens and WhatsApp PINs are stored encrypted with AES-256-GCM; API keys are kept only as SHA-256 hashes.
- TOTP two-factor authentication and passkeys for every user.
The path a message takesUPPU only
AIComing soon
Two AI layers are coming to every channel
Both will work in the same inbox with one knowledge base, and the model will run on our own servers in our own data center in Istanbul.
UPPU Bot: the first reply for your customersComing soon
On live chat, WhatsApp, Messenger and Instagram it will answer common questions from your knowledge base, connect to your own systems and hand conversations to your team with a handover note when needed.
Agent assistant: help for your teamComing soon
It will fix and translate replies, suggest answers from your knowledge base with their source and summarize long conversations. Nothing will be sent automatically.
Plain talk
Good to know
We also say what isn't there today, so you can decide with the full picture.
- The inbox interface is in Turkish today; the live chat widget speaks Turkish and English.
- There's no mobile app; the panel runs in the browser and gives desktop notifications.
- Sending templates or campaigns from the inbox isn't available yet; you send templates through the API.
- Sending images or files to Instagram is off for now.
- A number connected to WhatsApp can't also be used in the WhatsApp Business app on your phone.
- Live chat has no file sending, business hours or auto-greeting.
- There's no report or analytics screen in the panel; you can pull events into your own system through the API and webhooks.
What language is the interface in?
The inbox interface is in Turkish today. The live chat widget your visitors see speaks Turkish and English, and API error messages come in either language. Talk to us and we'll walk you through it.
Can I use my own number? Will it still work in the phone app?
Yes, the number and the account are yours. Today a number connected to UPPU can't be used in the WhatsApp Business app on your phone at the same time; you can also start with a new number.
Who pays Meta's fees, and how?
WhatsApp message fees aren't included in UPPU's price; Meta charges them separately. The fee depends on the message category and the recipient's country code, and since 1 October 2026 the first 1,000 service messages per business number each month are free. We explain the calculation on the pricing page.
How do I send templates?
You create utility and marketing templates in the panel; they sync with Meta every 6 hours and on demand, and you see their approval status in the panel. Today you send them from your own system through the API; the inbox has no template or campaign screen yet. Details are on the developer page.
How many agents can I add?
The number of agents depends on your plan; the free trial includes 5 seats. You add your team by invitation or through your company's verified email domain, and give each person one of four roles: Owner, Admin, Agent or Auditor.
Is there a mobile app?
No, there is no mobile app today. The panel runs in the browser and plays a sound, with an optional desktop notification, when a new message arrives. The notification never shows the message text.
Are there reports or analytics?
There is no report or analytics screen in the panel today. You follow conversations with views and tags. For your own reports, you can pull message and status events into your system through signed webhooks or the API.
Set up your team's inbox today.
Talk to us, or start a free trial (the interface is in Turkish today).
- 14-day free trial
- No credit card
- Hosted in our own Istanbul data center