Clear disclosure
The bot will say in its first message that it's an automated assistant, and your customer will be able to reach a person at any time.
AI · Early accessComing soon
Let a bot give the first reply. Let an assistant speed up your team.
Two AI layers are coming to every channel: UPPU Bot, which will give your customers the first reply, and an agent assistant that will help your team write, translate and summarize. Both will use your company's knowledge base, and the model will run in our own data center in Istanbul.
- We don't give dates
- Early access by email or phone
- Today's product: inbox, channels and API
Illustrative design; the AI features are in development and details may change. The inbox interface is in Turkish today.
UPPU Bot · for your customersComing soon
The bot will give the first reply, and your team will take over when needed.
You'll build flows without code: the bot will answer common questions, collect the details it needs and call your systems.
- It will work on live chat, WhatsApp, Messenger and Instagram, in the same inbox.
- You'll start from ready-made templates: FAQs, bookings, order status and lead capture.
- It will ask for and collect the details a booking, an order or an application needs.
- It will connect to your own systems; for example, it will get an order's status from your system and answer with that data.
- When it isn't sure, it will hand the conversation to your team with its history and a handover note; your agent will take over with one click.
- It will work to your business hours.
Agent assistant · for your teamComing soon
Your agent still writes the reply; the assistant speeds it up.
The assistant will work in the reply box and at the top of the conversation: it will suggest, fix and translate, and your agent will have the final say.
- It will fix what you write, make it more formal or friendlier, and shorten it.
- It will translate your reply into the customer's language, and translate incoming messages for you.
- It will suggest replies from the conversation and your knowledge base, showing the source; if you like, it will prepare drafts for new messages.
- It will summarize long conversations in a few points.
- It will mark the topic, language and urgency of every new conversation.
- Nothing will be sent automatically; your agent decides what goes out.
Illustrative design; the AI features are in development and details may change. The inbox interface is in Turkish today.
Knowledge baseComing soon
One knowledge base for both layers
You'll enter your common questions and key facts once, and both the bot and the assistant will answer from them.
- You'll add facts such as opening hours, address and return policy, plus your common questions.
- The bot will answer customers with this information; the assistant will base its suggestions on it and show the source.
- You'll update a fact in one place, and both layers will work with the current version.
- When there's no answer to a question, the bot will hand the conversation to your team instead of making something up.
Illustrative design; the AI features are in development and details may change. The inbox interface is in Turkish today.
Data locationComing soon
The model will run in Istanbul, on our own servers
The AI model will run on our own servers in our own data center in Istanbul, and your conversations won't be sent to an AI service abroad.
- The bot and the assistant will use the same model, in the same data center as your inbox.
- WhatsApp, Messenger and Instagram messages pass through Meta's infrastructure by nature; live chat never goes to Meta.
- We don't name the model or a vendor; even if the model changes, where it runs won't.
Your customersWhatsApp, Instagram and Messenger messages pass through Meta's infrastructure
Your visitorsLive chat never goes to Meta
UPPU · our own data center in Istanbul
- Your inbox and team
- Your knowledge baseComing soon
- The AI model, on our own serversComing soon
AI services abroadYour conversations won't be sent to them
ControlComing soon
You stay in control
The AI won't replace your team; it will help them and step aside when it should.
One-click takeover
Your agent will be able to take over at any moment, and the bot will leave a handover note when it hands over.
Nothing sent automatically
The assistant's suggestions and drafts will only go out if your agent uses them.
Channel rules respected
The bot will only answer the customer's own messages, and only within the channel's reply window; it won't write on its own outside it.
Today
Already have a bot? Connect it today
In API handling mode your own bot runs a channel: incoming messages reach your system by signed webhook, and you send replies through the API.
- Webhooks signed with Standard Webhooks (HMAC-SHA256), delivered in order per contact.
Idempotency-Keyis required on sends, so retries never create duplicates.- Conversations in API handling mode sit in the inbox's API view, so your team can see them when needed.
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
Rules and fees
AI rules on WhatsApp, and fees
What to know before it goes live.
- Meta's terms for the WhatsApp Business Platform bar providers whose main business is offering a general-purpose AI assistant. A bot that serves a business's own customers isn't what the ban targets; Meta decides at its sole discretion which uses fall under it, and UPPU Bot will be a customer service bot dedicated to your business. Source: Meta Terms for WhatsApp Business Platform, last checked 21 October 2026.
- On WhatsApp, the bot's replies are subject to Meta's messaging rules and fees too.
- We'll announce the price of the AI features on the pricing page before they go live.
When will the AI features arrive?
We don't give dates. UPPU Bot and the agent assistant are in development, and we'll announce them on this site when they're ready. To join early access, write to us.
What will the bot and the assistant base their answers on?
Your company's knowledge base. You'll enter common questions and key facts (business hours, address, prices) once; both UPPU Bot and the agent assistant will answer from it and show the source of each suggestion. The bot will also be able to call your own systems, such as orders or bookings, and answer from their data.
Will our messages go to an AI service abroad?
No. The AI model will run on our own servers in our own data center in Istanbul, and your conversations won't be sent to an AI service abroad. WhatsApp, Messenger and Instagram messages always pass through Meta's infrastructure.
Isn't AI banned on WhatsApp?
Meta's terms for the WhatsApp Business Platform bar providers whose main business is offering a general-purpose AI assistant. A bot that serves a business's own customers isn't what the ban targets; Meta decides at its sole discretion which uses fall under it, and UPPU Bot will be a customer service bot dedicated to your business that hands conversations to your team when needed.
What happens when the bot isn't sure of an answer?
UPPU Bot will answer from your knowledge base and the data of the systems you connect; when it can't find the answer, it will hand the conversation to your team with its history and a handover note. Your customer will be able to reach a person at any time, and your agent will be able to take over with one click. The agent assistant's suggestions will never be sent without your agent's approval.
What language is the interface in?
The inbox interface is in Turkish today. The live chat widget your visitors see speaks Turkish and English, and API error messages come in either language. Talk to us and we'll walk you through it.
Join early access.
Tell us your company, your use case and your preferred channel, and we'll let you know when it's ready. We don't give dates.
- Early access by email or phone
- Today's product: 14-day free trial
- Hosted in our own Istanbul data center