Messenger

Your Facebook Page messages in one inbox.

Messages, button replies and files sent to your Page land in your inbox, and your team replies from the same screen as WhatsApp and live chat.

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Connects with Facebook Login

Illustrative Messenger conversation: the panel's fallback name for a contact whose name didn't arrive, the customer's question, the agent's reply with an attached file, and the read status.

Illustrative inbox list: a Messenger conversation, with the panel's fallback «Ziyaretçi» (Visitor) name where no name arrived, in the same list as WhatsApp and Instagram conversations.

Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.

Content

What works today

Your agents send text and files from the inbox; buttons, quick replies and reactions go from your system through the API.

Content types on Messenger
Content	Incoming	Sent from the inbox	Sent through the API
Text	Yes	Yes	Yes
Images, video and audio	Yes	One file per reply	Yes
Files	Yes	One file per reply	Yes
Persistent buttons	Yes	No	Yes
Quick replies	Yes	No	Yes
Reactions	Yes	No	Yes

Incoming media is kept for 90 days, up to 25 MB per file.

Teamwork

Messenger in the same inbox

A message to your Page reaches your team under the same rules as your WhatsApp and live chat conversations.

One list

Messenger conversations sit in the same views as your other channels, and new messages reach your screen within 1 second.

Take and assign

An agent takes the conversation or an admin assigns it, so every conversation has an owner. Auto-assignment isn't available for Messenger conversations today.

Canned replies and tags

Answer order, return and invoice questions with / canned replies, and group conversations with tags.

Guide: the WhatsApp Business app or a team inbox?

Setup

How you connect

You connect your Facebook Page with Facebook Login for Business, and the UPPU team enables the channel for your workspace.

Our team enables Meta channels
The UPPU team enables the Messenger and Instagram channels for your workspace.
Sign in with Facebook
In the panel you sign in with Facebook, grant the permissions in Meta's window and choose the Page to connect.
Messages land in your inbox
From then on, messages sent to your Page land in your inbox, and your team replies from the same screen.

Plain talk

Good to know

What Messenger in UPPU doesn't do today.

Where data is stored and how it passes through Meta

Under Meta's rules you send your reply within 24 hours of the customer's last message.
Contact names may not arrive.
There's no comment management for your Page; UPPU brings direct messages into the inbox.

What language is the interface in?

The inbox interface is in Turkish today. The live chat widget your visitors see speaks Turkish and English, and API error messages come in either language. Talk to us and we'll walk you through it.

Is there a 24-hour window on Messenger?

Yes. Under Meta's rules you send your reply on Messenger within 24 hours of the customer's last message. Messenger conversations sit in the same inbox views as your other channels; an agent takes them or an admin assigns them.

Will I see the customer's name on Messenger?

Not always. Because of Meta's permissions the name may not arrive automatically; the conversation then shows a fallback name such as «Ziyaretçi M4TD» (Visitor M4TD). Your agents can edit the contact's name in the panel.

How do I connect my Facebook Page?

The UPPU team enables Meta channels for your workspace; then you sign in with Facebook Login for Business and choose your Page. From then on, messages sent to your Page land in your inbox.

Answer your Facebook Page messages as a team.

Talk to us, or start a free trial (the interface is in Turkish today).