Example StoreQuick to set up
A five-step setup wizard with a preview. The chat opens on up to 10 allowed sites: https only, with wildcards for subdomains.
Live chat
Live chat for your website, in the same inbox as WhatsApp.
Install it with one line of code. Visitor messages stay on UPPU's servers in Istanbul, and visitor IP addresses and browser details are not written to chat records.
- 14-day free trial
- No credit card
- Never goes to Meta
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
Quick to set up, respectful of visitors, one inbox
Respectful of your visitors
The widget opens in a separate-origin frame and sets no cookies. It links to your privacy notice before the first message, and every conversation records the notice version.
One inbox
Live chat, WhatsApp, Instagram and Messenger in one list. Assignment, tags and canned replies work the same way here.
Installation
Installation: one line
Copy the code from the wizard and add it to your site; the chat opens only on the sites you allow.
- The setup wizard in the panel gives you the installation code for your site.
- Add the code just before the
</body>tag of your pages. - Add your site's address to the allowed sites: up to 10 addresses, https only, with wildcards for subdomains.
- Enter the address of your privacy notice; the channel goes live with it. You can verify the installation from the panel.
- The
data-uppu-sitevalue in the code is your site's own key; it comes filled in when you copy the code from the wizard.
HTML
<!-- just before the </body> tag -->
<script src="https://cdn.uppu.net/w/v1/loader.js"
data-uppu-site="wXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
async></script>Appearance
Appearance and language
The widget looks like part of your site, and visitors write in their own language.
- Chat title, color and greeting are yours, and the widget sits in the bottom-left or bottom-right corner of your site.
- Turkish or English: pick the language in the channel settings or leave it to the visitor's browser.
- Visitors can give their name before the first message if they like.
- Messages arrive in real time; if the connection drops, the widget falls back to polling. Up to 4,000 characters per message.
- You preview the look in the panel before going live.
Illustrative interface. Names and messages are examples. The inbox interface is in Turkish today.
Privacy
Privacy on your own website
You are the data controller for your website's visitors, and UPPU is the processor. The widget respects that from the start.
- Visitor messages are stored in our own data center in Istanbul; live chat data never goes to Meta or any other third party, unless you send it to your own systems by signed webhook.
- Visitor IP addresses and browser details aren't written to chat records, and the widget has no third-party analytics, trackers or CAPTCHA.
- The widget sets no cookies; it keeps the visitor token and unsent messages in its own frame's browser storage. You may need to mention this in your cookie policy and privacy notice.
- The chat links to your privacy notice before the first message; the channel doesn't go live without that link, and every conversation records the notice version.
The path a message takesUPPU only
Plain talk
Good to know
What live chat doesn't do today, so you can decide with the full picture.
- Live chat has no file sending; visitors and agents exchange text.
- There are no business hours, auto-greeting or pre-chat form yet.
- The widget speaks Turkish and English; the inbox interface is in Turkish today.
- The chat opens only on the https sites you allow.
How do I install live chat?
Copy the installation code from the five-step setup wizard in the panel and paste it before your site's </body> tag; it's one line. The chat opens only on the sites you allow: up to 10 addresses, https only, with wildcards for subdomains. The channel goes live once you enter the address of your privacy notice.
Can visitors send files in live chat?
No, files can't be sent in live chat today; visitors and agents send text only, up to 4,000 characters per message. If you need files, WhatsApp and Messenger carry images, video, audio and documents both ways.
Which languages does the chat widget speak?
Turkish and English. You pick the language in the channel settings or leave it to the visitor's browser. The inbox interface is in Turkish today.
Why do you require a link to my privacy notice?
You are the data controller for your website's visitors, and UPPU is the processor. That's why the chat links to your privacy notice before the first message and the channel doesn't go live without it. Each conversation records the version of the notice in force at the time.
Does the chat widget use cookies?
No. The widget opens in a separate-origin frame on your site and sets no cookies; it keeps the visitor token and unsent messages in its own frame's browser storage. Visitor IP addresses and browser details aren't written to chat records, and the widget has no trackers or CAPTCHA. You may need to mention this storage in your cookie policy and privacy notice.
Is there an out-of-hours auto-reply?
Not today: live chat has no business hours, auto-greeting or pre-chat form. Messages that arrive out of hours wait in the inbox, and if no agent is online and a new conversation stays unanswered for 10 minutes, the owner, admins and the assignee get an email. UPPU Bot, which will work to your business hours, is in development.
Add live chat to your website today.
Talk to us, or start a free trial (the interface is in Turkish today).
- 14-day free trial
- No credit card
- Hosted in our own Istanbul data center